At Sound Ideas we want Complete Customer Satisfaction. We want you to be 100% happy with your purchase, therefore if you are not satisfied with your online order we offer a 30 day Return policy for all qualifying products. Simply contact our Customer Support Center and we’ll handle your request. You may exchange your original purchase with another product selection or return it for a full refund (excluding shipping and handling) within 30 days of receipt of original order. 

Exclusions: 
Special orders, Video projectors & plasma displays, CDR’s and other media, fog, bubble, snow, haze liquids, turntable cartridges and styli, crossfaders, slipmats, computer software, Replacement lamps. Shipping Charges are non-refundable. If your item was shipped for free, any returns or exchanges on that item will incur the actual shipping costs.

How to handle your return:
Simply contact a Customer Support Representative and we will issue a RMA # (Return Merchandise Authorization #). We will not accept any return without an RMA #. In order to receive full credit, returned merchandise must be re-boxed in the original packaging and be in “new” condition along with the instruction manuals, packing, warranty cards, and accessories. Any damages, missing items, markings on the original box for the product will result in a re-stocking fee of up to 20%.

 
PLEASE BE SURE NOT TO WRITE ON OR MARK THE ORIGINAL BOX FOR THE PRODUCT. ALL PRODUCTS SHOULD BE BOXED IN ANOTHER SHIPPING BOX FOR RETURN.